Exchange and Returns

Flesh & Soul Exchange & Return Policy

General Guidelines

1. 30-Day Policy: Flesh & Soul honors exchanges and returns for most orders within 30 days of purchase.

2. Exclusions: Returns or exchanges cannot be accommodated for monogrammed, custom-made, or final sale items. Normal wear and tear damage is also excluded.

3. Warranty: After 30 days, items come with a minimum 1-Year Warranty.

4. Holiday Returns: Purchases from November 15 to December 15 may return until January 15, following standard procedures for other times.

REFUNDS

  1. Refund Window: Items may be returned for a refund within 30 days. Handling fees are subtracted from items earmarked for refunds.

  2. Processing Time: After we receive the returned items, refunds are processed within 10 business days.

  3. Refund Method: Refunds will be reverted to the original payment method.

  4. Handling Fees (U.S.): A base handling fee of $7.50 applies to returned items. Returns of 4 or more items incur a handling fee of up to 25%, capped at $100.

NON-RETURNABLE ITEMS

  • Items that are monogrammed, custom-made, or marked as final sale cannot be returned but are covered under our Warranty.

  • Damage due to normal wear and tear, such as scratches or stretched chains cannot be returned or exchanged.

DAMAGE & DEFECTS

  • Damaged items due to shipping or manufacturing defects can be exchanged or refunded within 30 days. Examples include faded plating not attributed to wear or malfunctioning clasps.

  • After 30 days, these items fall under our Warranty.

  • Items damaged due to normal wear and tear, such as scratches, or stretched and snapped chains cannot be returned or exchanged.

We pride ourselves on crafting quality products and value the trust you place in Flesh & Soul. If any issues arise, we're here to assist.